T's & C's

Services are limited to the below list

Maintained Secure Remote Access

Live, Uninterrupted Internet connectivity required and provided by client.

Hub Personalisation

Initial customisation, upon initial purchase only, future changes not included.

Monthly Backups

Storage of backups only, restoring of a backup will incur service charges

Home Assistant Upgrades

The Milney Hub will be kept updated as and when Home Assistant releases updates, and as and when Milney approves them.

Voice Assistant Integration

Google Home integration only - Will incorporate into clients chosen Google Account

Voice Assistant Advanced Setup

Google Home integration only - Will setup relevant accounts and customise accordingly.

Peripheral Device Upgrades

Milney will keep devices updates as and when providers release updates, and as and when Milney approves them. Only Devices supplied by Milney will be included - Only devices running Tasmota or Shelly firmware will be included

Unlimited support

Email based enquiries. No physical call outs included. If hardware requires testing, client is responsible for shipping to and from Milney.

Reports

Are subject to change over time as Milney assesses best value to clients.

Efficiency recommendations

Based on clients available hardware and integrations, Milney will occasionally review efficiencies

Occasional Free Automations

Occasionally Milney will make Free Automations available, the efficacy will depend on the clients available hardware.

Occasional Free Scenes

Occasionally Milney will make Free Scenes available, the efficacy will depend on the clients available hardware.

Warranty

Premium clients will benefit from 6 months hardware warranty. Only Milney Supplied hardware will be covered. If hardware requires testing, client is responsible for shipping to and from Milney.

 

 

Milney Hub

Milney Supplied Hub and customisation required

 

Payment and Validity:

  • Approved Annual subscriptions are active for 365 days from date of last full payment received by Milney.
  • Approved Monthly subscriptions are active for 30 days from date of last full payment received by Milney.

 

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